Feng Shui Fortune Compass Support

What is the latest version of Fortune Compass software, and what has changed recently?: Here is the latest software release description in Adobe Acrobat .pdf format.
How do I set up my Apple Macintosh OSX or Windows XP/Vista/7 compuer to update Fortune Compass software?: Download detailed instructions that include links to any necessary drivers or install files for the Macintosh and Windows XP, both in Adobe Acrobat .pdf format.
Is documentation for the new Life Compass, Professional and TianRenTong models available?: Yes! Here are the user manuals for the Life Compass, the Fortune Compass Professional and Chinese TianRenTong in Adobe Acrobat .pdf format.
How do I calibrate my Fortune Compass?: The Fortune Compass has features in the software so you can verify the accuracy of your compass, and calibrate it when necessary to restore accuracy. Refer to these written instructions, or watch this video.
How do I get the latest software updates?: Go to our updates page (login to your account is required).
How do I contact technical support for help?: You can call our offices at 503-334-4168 (9:00AM to 5:00PM PDT) or send an email to support@fortunecompass.com
How can I return a product?: First, it depends on where you bought your Fortune Compass. If you purchased it from SkyMall, then click here and they will process your return.
If your purchased from our web site, there are details on our FAQ obouut how to return a product, or you may call our offices at 503-334-4168 (9:00AM to 5:00PM PDT) or send an email to support@fortunecompass.com
What is the Fortune Compass Product Warranty?: The Fortune Compass has a one year warranty. If your product has a hardware or software failure during that time, you may contact Fortune Compass.com Customer Service for a Return Authorization Form and return your product to us for repair or replacement.
What is the Fortune Compass Product Guarantee?: The Fortune Compass is 100% guaranteed. If for any reason you are dissatisfied with the Fortune Compass, you may request a Return Authorization Form and return your product to us for a refund within 30 days. Product may be returned for any reason at any time during the first 30 days, no questions asked.
What shipping method will you use to ship my product to me?: Your product will be shipped via UPS and you will be able to choose Ground Transportation where your product will arrive in 5-10 business days or you can expedite the process and choose 3 Day or Next Day shipping charges. The exact cost for shipping methods is determined by destination, weight and size, and will depend on the number of products you order. These charges will be included in the price of your product and indicated as shipping costs in your shopping cart and charged to your credit card account at the time of purchase. If you are returning product, you will receive a Return Authorization Form shipping label designated to ship via UPS at Ground Transportation rate.
Is the Fortune Compass insured during shipping?: Yes, we insure your Fortune Compass for its replacement value.
If I haven't received my shipment yet, what should I do?: When your product is shipped, you will receive an email containing a UPS tracking number. You can visit http://www.ups. com and enter this tracking information to check the status of your shipment. You can also log onto your account at FortuneCompass.com and click on "My Account" to check the shipping status of your product.
How do I return the Fortune Compass?: To return your product you must obtain a Return Authorization Form shipping label. You will receive the Return Authorization Form Form via email. Attach the label to your properly packaged product and drop it off at any authorized UPS http://www.ups. com shipping location. We will deduct the Return Shipping Service Charge from your refund amount.
How do I exchange my Fortune Compass?: Request a Return Authorization Form to notify us that you want to exchange a product. Attach the label to your properly packaged product and drop it off at any authorized UPS http://www.ups. com shipping location. Once we have the return tracking number for your product, a new Fortune Compass will be shipped to you.
What is a Return Authorization Form?: A Return Authorization Form is a document that authorizes the return of your product and is required for all returned product to ensure proper credit to your account or to ship a replacement product to you. No product will be received or processed without this form. This authorization will allow you to return the properly packaged product via any authorized UPS shipping agency http://www.ups. com, or UPS drop off site. The Return Shipping Charge will be at Ground Transportation rates and will be deducted from your refund or billed to your credit card account. To obtain a Return Authorization Form shipping label, visit the FortuneCompass.com website and click Contact Us and fill out the form, requesting a Return Authorization Form shipping label for your product or call us at 866-350-0241.
What is the FortuneCompass.com Refund Policy?: FortuneCompass.com will refund or exchange your product any time within the first 30 days after your purchase. No questions asked!
What is a Return Shipping Services Charge?: The Return Shipping Charge is the cost for returning your product to FortuneCompass.com. This amount is charged to your credit card at UPS Ground Transportation rates. In the case of a product exchange, the shipping charges will be deducted from your refund amount or billed to your credit card account.
What is your Privacy Policy?: FortuneCompass.com will not sell, transfer or misuse your personal information at anytime, ever! View our Privacy Policy
How can I be removed from your mailing list?: You can be removed from our mailing list at anytime by going to the FortuneCompass.com website and click on My Account, then go to Subscription Options and choose Unsubscribe. Your name and information will be deleted from the mailing list.
What if I change my mind and want to cancel my order?: If your product has not yet shipped it can be cancelled without any shipping charges billed to your credit card account. However, we try to respond immediately to all requests for product. You may find that your product has already been shipped to you. In this case, you will need to obtain a Return Authorization Form either from the FortuneCompass.com in order to return your product to FortuneCompass.com. When we receive and process your return, we will deduct the shipping charges from your refund amount.
How will I be billed for the product?: Your credit card account will be charged in US dollars for the product and shipping charges at the time the product ships and will appear on your credit card statement as charged to FortuneCompass.com.
What is Feng Shui?: "Feng Shui" literally means "wind and water" and is the study of how the environment affects those who dwell in it. The Amer ican Feng Shui Institute, describes Feng Shui as the relevance and importance of the energy of spaces and their influence upon you."

Feng Shui can help you determine how to make the best choices for your Energy Field. This technology applies to the home you choose to live in and includes the specific colors that can help enhance your mood and therefore your life. Armed with this information you can even know the best position for your bed so that you can get restful sleep. Feng Shui can help you make the changes necessary to turn your business or home into a center of personal power.

Feng Shui can help improve your health, your relationships and your prosperity. It begins with a mathematical calculation based on your birth date rather than a metaphysical reading relying on inspiration or intuition and that calculation produces information that you will use to understand which directions are favorable or unfavorable for you. Understanding this information you can determine how the environmental energies affect you personally in all areas of your life.

We live on a planet that is a living expression of energy. Our planet rotates on its axis, creating cycles of day and night as it revolves around the sun in yearly, monthly and daily cycles. Our whole planet is subjected to various gravitational and magnetic fields all along its journey. As we move through the solar system and through space, we are exposed to many kinds of forces in the Universe. It is well know that these forces are the subject and field of Astrology but they are also an integral part of Feng Shui.

The physical forces surrounding us all the time and the different cycles of time we move through effect us profoundly. The Chinese have spent centuries observing the effects of these forces and learning how to better harmonize human beings with their environments, this is the science and art of Feng Shui.
If I am not in my success area all the time, will I still be successful?: The amount of time you spend in or facing your Success direction will enhance and support your time spent in other areas. If you work in or facing your Success direction 6-8 hours a day, you are going to be supported by that field for a large part of your day and you are less likely to be affected by short periods spent in your less favorable directions.
When placing my bed for my health direction what is the most important thing to know?: When you are lying in bed, the top of your head should be pointing in the Health direction.
How much leeway do I have for my best and least favorable directions?: If you use the pie method of the Ba Gua, which is a Chinese method of dividing a space for calculating auspicious and inauspicious energies, and if you begin from the center of the room, your "direction" is a 45° span of space from that center outward. This is true for any space within a room, house or business. Anywhere within that 45° space can work when you are "facing" your direction of choice, i.e. Success, Health or Relationships, etc.
Can I program my Fortune Compass to show my friends their own directions?: Yes! You can input up to ten (depending on the model) Gua numbers that can be held in the Fortune Compass memory. A Gua number is generated from a birth date and determines the energies that affect that person. You can find or change a Gua number by going to the Menu and choosing the Gua number of your friend if you know it, or by selecting their birth date to find out their Gua number. The Fortune Compass will then display the four Favorable and Four Less Favorable directions for that person. When you are finished giving your friend an energy reading, you can reset the Fortune Compass back to your personal selection.
If I am looking for a romantic partner, should I always focus on the direction for Relationships?: The universe is responding to your intention. Your relationship direction will support you best around relationship issues. However if your Success is dependant upon Relationships, you can also have success in that endeavor if you are facing or spending time in your Success direction. Especially if that is what you intend to manifest in order for you to feel Successful.
What will I gain by using my Fortune Compass?: When you orient yourself in your surroundings according to your favorable directions according to your Gua number, you invite the energy of the Universe to support and assist you. The combination of your own intention and the Universe's support is very powerful. You will also begin to become aware of what you are asking the Universe to manifest for you each time you orient to your favorable directions and make an intention in relation to that knowledge. When you look at the Fortune Compass to see what direction you are facing, also check with yourself to see what you are seeking to manifest. The Universe will respond to your intention.
How soon will I notice a change in my life after orienting myself according to my best directions?: When you orient yourself to one of your best directions, you can immediately experience a feeling of being more comfortable and at ease in your environment. As with any new skill, practice, that is actually spending time in a fortunate orientation in a space, can begin to attract new opportunities and relationships that you might not have manifested for years if you focused your attention in another direction.
What if I want more in-depth information about my directions and Feng Shui in my life?: There are many good books and online resources, but we also recommend having a personal consultation with an experienced Feng Shui practitioner as a great way to gain meaningful knowledge. The American Feng Shui Institute has resources available to help you find a good consultant.